Frequently Asked Questions
Q. If I decide to have regular service, do I need to sign a contract?
A. No! We do not require you to sign anything.
Q. Do you provide all equipment & supplies?
A. We provide all equipment, and ECO products. We also bring our triple Hepa filtered vacuums which pick up 99.9% of pollen, dust mites, mold spores, pet dander and purify the air while vacuuming. Our natural cleaning products are designed to first and formost get your dirtiest cleaning jobs done while at the same time creating an ultra-fragrant, all natural cleaning experience. We ensure a full line of natural, non toxic effective home cleaning products to clean all areas of your home. We do not use any abrasive cleaners. Our products will clean, disinfect and deodorize and are safe for your kids, pets, people with allergies and the environment. We have many years of experience to provide the best and effective cleaners in your home. We even hand wash floors.
Q. How much do you charge?
A. This really depends on many different factors. We would need to have some information about your home before giving an estimate. The condition of the home, amount of people living in the home, the size, whether there are any pets in the home, the number of bedrooms and bathrooms and amount of hardwood floors, tile or carpet are just a few of the things we will need to give you an accurate estimate. The average home costs $80-$160 to clean, depending upon the factors mentioned above.
Q. How is a payment made for services rendered?
A. Payment is to be ready at the time we arrive to your home based on your scheduled time required. At the time of your booking, we require a credit card to reserve your appointment. Your credit card will not be charged until the completion of the job. We do recommend extra time allowance just incase as we have other appointments to get to. We accept cash, MasterCard, Visa and Email Transfer. We do accept cheques only with a credit card on file.
Q. Do you always send the same cleaners?
A. We are usually able to send the same cleaners who are familiar with your home. We strive to send the same cleaning crew every time, however that is not always possible.
Q. Can I trust the employees you send out to my home?
A. All employees must provide a criminal record report. As a precaution, please be sure to put away any valuables. We treat our employees as just that, employees. They are not just bodies. They are the backbone of our organization and without them we would not have had the success we have had. The salary, benefits and the hours our employees work, make working for our company very attractive. In addition to treating our employees well, we also conduct a thorough background investigation.
Q. How many employees do you send to my home?
A. Normally we send two depending on our schedule.
Q. Are your employees bonded and insured?
A. Yes. Our employees are fully covered under our insurance, which is provided with a 2 million dollar policy. Our insurance company is a renowned and trustworthy name in the insurance industry.
Q. What happens if one of your employees gets injured in my home?
A. Since we are a legitimate cleaning service, all of our employees are covered under our Worker’s Compensation insurance.
Q. What should I do if something is broken while your team is cleaning?
A. The first thing to do is not panic and please do not become verbally abusive to the team. Accidents do occur. Call our office and we will be glad to resolve the matter to your satisfaction. After all, we are insured.
Q. Do you provide laundry or ironing?
A. As far as the laundry goes, we will change bedroom linens & make beds. However, this must be requested.
Q. Do you provide references?
A. No, we have always had a policy of not providing references. We always felt that asking our customers to allow strangers to call their homes was a violation of their privacy. We receive approximately thirty to forty calls every day and do not feel it is proper to impose on our customers to answer questions about our service. In return, we would not impose on you to answer questions. As we have been in business for over 30 years, we have a large clientele base and we are usually known as a referral company.
Q. What if I am not satisfied with the cleaning that was done?
A. We do guarantee our work. We advise all of our clients to discuss their concerns with the maid, as well as our office. Although at times we wish they were, our employees are not robots. If something was not completed to your satisfaction, we will either note your service report so it is taken care of on the next visit or we will send our maid to your home to correct the problem as soon as possible. In some cases due to time restrictions and some things were missed, extra time will be required with a small additional charge.
Q. What is your availability?
A. Our office is open 5 days a week between 9 am. and 6 pm. We have four different cleaning times. The only time that is guaranteed is the first appointment of the day, which is 8:30 or 9:00 am. All other appointments are approximate times.
Q. What happens if I can’t be home during those hours? Can I give you a key?
A. We provide lock boxes and keys are accepted
Q. If I have pet(s), do I need to secure them while your team is cleaning?
A. If you will not be home while we clean, we do ask that you introduce your pet(s) to our employees on the first visit. Many of our customers also show our teams where the animal treats are. This way, when the team arrives at the home they give the pet(s) a treat and go about their business. Other than that, our employees are all animal friendly and will not have a problem working around your pet(s).
Q. What if I need to cancel my appointment?
A. We understand that things happen and sometimes they are beyond anyone’s control. The only thing we ask is that you please notify our office as soon as possible. We require at least 24 hours notice, or a $45.00 cancellation fee will apply.
Just a few services to mention: house cleaning, daily maid service, insured insurance claims, laundry service, senior assisting, grocery shopping, organizing & decluttering all rooms and closets, garage organizing, personal errands, event planning, furniture space planning and staging your home for sale. Our services offer an over the phone free consultation and will guarantee “WOW’ results.