1. Are you insured and bonded?
Always ask. A professional company should carry liability insurance and be bonded. Mighty Maids is fully insured, bonded and WSIB-compliant.
2. Will I have the same cleaner every time?
Consistency matters. A dedicated team learns your home and your preferences. Many franchises rotate staff.
3. What products do you use?
If you have kids, pets or allergies, ask about eco-friendly, non-toxic products. We use biodegradable, pet-safe products.
4. How do you price your cleaning?
Ask whether pricing is hourly or flat-rate, what the minimum is, and what's included. Our rate starts at $47.50 per hour per cleaner with a 2-hour minimum.
5. What exactly is included?
A good company will show you a checklist. Download ours on the checklist page.
6. Do you bring your own supplies?
Most professional cleaners bring everything. We do.
7. Do I need to sign a contract?
Look for flexibility. We have no long-term contracts.
8. What if I'm not happy with the clean?
Ask about the satisfaction policy. We redo work our crew completed within 48 hours when it's reported within 24 hours.
9. What's your cancellation policy?
Know the notice period up front so there are no surprises.
10. Are you local?
Local, family-owned companies like Mighty Maids rely on reputation and referrals, which means better accountability and direct communication. We've served Oakville, Burlington, Hamilton and area since 1986.
Ready to book?
Read our reviews, check our service areas, or request a free quote.